FAQs

Are the candles Phthalates Free?

All of our candles are phthalate-free except Cinnamon Apple and Sandalwood + Vanilla.

What types of payments do we accept?

We proudly accept PayPal, Visa, MasterCard, American Express, Discover, JCB, Google Pay, and Apple Pay.

What type of shipping do we offer?

Currently, we just offer USPS for shipping. If there are larger orders, then we can ship using UPS or FedEx. We always ship using the cheapest rate provided for your order.

Why is my soy candle turning brown?

This is due to the scent having vanilla in it. Vanillin discoloration is a 100% natural process. You could see this happen with the Vanilla Pineapple Margarita car air fresheners for example. This is just a natural process and not harmful at all. When I make the car air fresheners and they contain vanilla in them, I do expect them to start to turn a brownish color over time.

Return Policy

All of our products at Kokoa Lovin’ are thoroughly examined before being shipped. Used candles cannot be returned or reimbursed due to the nature of our goods. However, if photographic evidence of damage is provided to us within 7 days of delivery, we will exchange or refund products that were damaged during transportation.

Within 14 days after purchase, you may return any unused items (sans perfumes*). For any returns, the buyer is responsible for paying the shipping fees. Currently, we do not accept exchanges.